Contact Us
Have questions, feedback, or need support? We'd love to hear from you. Choose the best way to reach us below.
General Inquiries
For general questions about our service, features, or how to use the video downloader.
suke.maker@gmail.comTechnical Support
Having trouble downloading videos or experiencing technical issues? We're here to help.
suke.maker@gmail.comLegal & Privacy
Questions about our privacy policy, terms of service, or copyright concerns.
suke.maker@gmail.comResponse Times
- General Inquiries:24-48 hours
- Technical Support:12-24 hours
- Legal Issues:2-5 business days
Before You Contact Us
- Check if your issue is covered in our FAQ section
- Try refreshing the page or clearing your browser cache
- Ensure you're using a supported browser (Chrome, Firefox, Safari, Edge)
- Include specific error messages or screenshots when reporting issues
Frequently Asked Questions
Is the service really free?
Yes, our video downloading service is completely free to use. We don't charge any fees or require registration.
Which platforms do you support?
We currently support rednote, Douyin (TikTok China), Kuaishou, and WeChat Channels. We're working on adding support for more platforms.
Is it legal to download videos?
You are responsible for ensuring you have the right to download and use any content. Please respect copyright laws and the terms of service of the original platforms.
Why isn't my video downloading?
Common issues include: invalid URLs, private/restricted content, or temporary platform changes. Make sure the video is publicly accessible and the URL is complete.
Do you store downloaded videos?
No, we do not store, cache, or retain any video content. All processing is done in real-time, and we don't keep copies of downloaded files.
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (UTC)
Weekend: Limited support for urgent issues